We protect your personal data with absolute responsibility and the highest level of security. We fully understand that the information you provide is to assist us in understanding your needs completely and to serve you better, not for any other purpose. To achieve this at the highest level, this relationship of trust must remain intact and protected.

This is achieved only through absolute transparency. Therefore, we kindly ask you to take a moment to read the following privacy policy.

PRIVACY POLICY OF PERSONAL DATA

Zois K. Design is committed to protecting the personal data of its customers and website visitors.

This notice explains what information we collect about you, how we use it, and your rights. Zois K. Design (“zoiskdesign.com,” or “we”) is the controller of the personal data collected through or in connection with the website www.zoiskdesign.com and any related application (the “Website”).

WHAT PERSONAL DATA DO WE COLLECT FROM YOU? We collect personal data from you when you provide it to us directly, through the social media channels we manage, and through the use of the Website. This information may include:

• Information you provide when using our Website (e.g., your name, contact details, gender, and any information you add to your account profile).
• Your communication history with us (e.g., if you contact customer service or interact with us on social media).
• Information you provide when participating in a contest or survey.
• Information automatically collected using cookies and other tracking technologies (e.g., which pages you viewed and whether you clicked on a link in one of our newsletters). We may also collect information about the device you use to access our Website.
• Other necessary information you provide on the Website, such as location data if you give us your consent.

HOW DO WE USE THESE PERSONAL DATA? Depending on how you use our Website, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

• To fully understand your needs and serve you better.
• To manage and respond to any queries or complaints made to customer service.
• To personalize the Website to you and show you content we think you will be most interested in, based on your account information and browsing activity.
• To improve and maintain the Website and monitor its use.
• For market research, e.g., we may contact you for feedback on your experience with our services.
• To send you promotional messages and show you targeted advertisements, where we have your consent or are otherwise permitted to do so.
• For security purposes, to investigate fraud, and, where necessary, to protect ourselves and third parties.
• To comply with our legal and regulatory obligations.

We rely on the following legal bases under data protection law to process your personal data:

• Because we have obtained your consent (e.g., where you contact us with a query, where you add optional information to your account profile, or where you consent to receive marketing from us or to be contacted for assistance or service information).
• Because it is in our legitimate interests to maintain and promote our services. We always aim to understand more about our customers to offer the best services and customer experience.
• We use information about you to customize the display of the Website to be more interesting and relevant regarding the knowledge, services, and offers presented.
• We handle this information with special sensitivity, as we understand it may reveal information about you.

MARKETING – SERVICE PROMOTION

We like to keep in touch with our customers and may use your personal information to send you marketing messages by email, phone, or post, depending on your marketing preferences.

Some of these messages may be tailored to you, based on your previous browsing activity or purchase history and other information we hold about you.

If you no longer wish to receive updates from us (or would like to start receiving them again!), you can change your preferences at any time by contacting us (details below), clicking the ‘unsubscribe’ link in any email, or updating your account settings.

You may also see advertisements for our Website on third-party sites, including social media. These ads may be tailored to you using cookies (which track your web activity so we can show ads to customers who have visited our Website). If you see an ad on social media, it may be because we have engaged the social network to show ads to our customers or users who match our customers’ demographic profile.

In some cases, this may include sharing your email address with the social network. If you no longer wish to see tailored ads, you can change your cookie and privacy settings on your browser and these sites.

WHO DO WE SHARE THESE PERSONAL DATA WITH?

We share customer personal data with third parties in the following cases:

• With other companies as required to operate the Website.
• With our professional and legal advisors.
• With third parties involved in fraud prevention and detection.
• With law enforcement or other government authorities, e.g., to report fraud or respond to a legitimate request.

We will retain your personal data for as long as necessary for the purposes outlined above, and therefore, this period will vary depending on your interactions with us. For example, where you have purchased a service from us, we will retain a record of your purchase for the period required for billing, taxation, and warranty purposes. We may also retain a record of correspondence with you (for example, if you have made an inquiry about a service or a concern) for as long as necessary to protect us from a legal claim.

Where we no longer need to retain your information, we will delete it.

SECURITY

This Website ensures that data is encrypted when leaving the Website. This process involves converting information into code to prevent unauthorized access. The Website follows this process and uses secure methods to ensure the protection of all credit and debit card transactions. Encryption methods, such as SSL, are used to protect customer data when moving to and from this Website via a secure communication channel.

While we do our best to ensure that your personal data is protected at all times from our Website, we cannot guarantee the security and integrity of the information transmitted to our Website.

MINORS Our Website is not intended for use by children under the age of 18. We do not knowingly collect personal data from children under the age of 18.

COOKIES Our Websites use cookies and similar technologies to provide certain functionality on the Website, understand and measure its performance, and provide targeted advertisements. Please, if you do not wish for information about your use of our Website to be collected via cookies, block the ability to record information about you via your browser settings.

YOUR RIGHTS

Under certain conditions and by law, you have the right to:

• Be informed about whether we hold your personal data and, if so, what data these are and why we maintain/use them.
• Request access to your personal data (commonly known as a “data subject access request”). This allows you to receive a copy of the personal data we hold about you and check that we are processing it lawfully.
• Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate information we have about you.
• Request the erasure of your personal data. This allows you to ask us to delete or remove personal data where there is no reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to its processing (see below).
• Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party), but the specific situation makes you want to object to the processing on this ground. You also have the right to object when we process your personal data for direct marketing purposes.
• Object to automated decision-making, such as profiling, which should not be subject to automated decision-making using your personal data or profile.
• Request restriction of processing of your personal data. This allows you to ask us to suspend the processing of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to you or another party (commonly known as a “data portability” right) in an electronic and structured format. This allows you to receive your data from us in an electronically usable format and transfer it to another party in an electronically usable format.

Withdrawal of Consent. In limited circumstances where you may have provided your consent for the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. After we receive notice that you have withdrawn your consent, we will no longer process your information for the purpose or purposes for which you originally agreed, unless we have another legitimate basis for doing so lawfully.

If you wish to exercise any of these rights, please contact us using the details below.

You will not have to pay a fee to access your personal data (or exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with your request in such cases.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). This is another important security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it.

We will comply with any requests to exercise your rights under applicable law. However, please note that there are certain limitations to these rights, and there may be instances where we are not able to comply with your request. To submit requests about your personal data, or if you have any questions or concerns about your personal data, you should contact us using the information below. You also have the right to contact your local data protection supervisory authority.

CONTACT US If you have any questions about any aspect of the Privacy Policy, please contact us using the information below